Legal & Regulatory Notices

  1. OneAdvent Website Privacy Notice
  2. Cookie and Web Privacy Policy
  3. Duty of Disclosure
  4. Complaints Notice
  5. Intellectual Property

OneAdvent Website Privacy Notice

OneAdvent is committed to protecting your personal data. This Privacy Notice explains how and why we collect your personal data, and how we keep it secure.

Who we are and where to contact us

OneAdvent is a trading style of Advent Solutions Management Limited, a company that is registered in England and Wales and which is authorised and regulated by the Financial Conduct Authority. Our address is 3 Lombard Street, London, EC3V 9AA and you can telephone us on 0207 648 4350.

How we collect your personal data

We only collect your data when you decide to contact us with an enquiry by telephone or in correspondence. Although we do not collect your personal data through our website, we do look at how you use it using cookies, so we can continually improve your experience.

The personal data we may collect if you contact us

  • Your email address and phone number to contact you in respect of your enquiry
  • Data about your enquiry of us – for example in phone calls, emails and letters

How and why we share your personal data

It is sometimes necessary to share your personal information with relevant third parties. In order to demonstrate OneAdvent’s compliance with applicable regulation, we may in particular share your information with the Financial Conduct Authority and the Information Commissioner’s Office. Their privacy notices can be found here and here. Your personal data is not transferred outside of the EEA.

We will keep your personal data in line with OneAdvent’s data retention policy and as required to comply with any legal or regulatory requirements.

We are committed to keeping the personal data you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We do not sell your personal information for any purpose.

Your Rights

You have the right to:

  • Know what specific personal data we hold on your in our records, and request a copy of that personal data
  • Have your personal data corrected or removed if it is inaccurate or incomplete
  • Have your personal data deleted from our systems
  • Restrict the processing of your personal data
  • Object to the processing of your personal data, for example for communication, or direct marketing
  • Have your personal data transferred to another company
  • Withdraw consent to having your personal information used for marketing purposes

Your personal data is not used for any automated decision making or profiling.

We will comply with any restriction on the processing of your personal data unless fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted or required by law to keep.

Cookie and Web Privacy Policy

This website uses cookies to improve your experience while you navigate through the website. Cookies are very small text files downloaded onto your PC when you first visit our website. We use only those cookies which are necessary to enable OneAdvent’s website to function correctly. These cookies require no consent because they do not store or transmit personally identifiable information about you.

We use Google Analytics to count page visits, identify traffic sources and to collect information about how visitors have found and use our website. These cookies are set automatically on each page and do not collect or store any personal data. If you would like to learn more about cookies or turn them off in your browser, please click here. Please note that if you do turn off cookies within your browser, this website may not operate correctly.


Duty of Disclosure

When obtaining insurance, please supply all information requested by insurers accurately and to the best of your knowledge. Inaccurate information could result in a claim not being paid, or may affect the cover insurers provide to you. OneAdvent cannot provide advice or any personal recommendation about the insurance products offered.


Complaints Notice

OneAdvent is committed to providing high-quality products to retail policyholders, but if something goes wrong, we need you to tell us about it. If you have a complaint, we will aim to resolve it within three to five working days. If we can’t, we will do our best to resolve it within four weeks. If we have not resolved your complaint within eight weeks, you have the right to refer your complaint to the Financial Ombudsman’s free, independent complaint resolution service within 6 months. We will provide you with information on how to do this.


Intellectual Property

The OneAdvent website in its entirety, is the property of Advent Solutions Management Limited. It is protected by the copyright laws of the United Kingdom. This website must not be used for any reason other than the purposes of obtaining information about the services OneAdvent offers.

We reserve the right to modify the content or format of this website at any time. We also reserve the right to change the information on this page if necessary. We accept no liability whatsoever for any damage, either temporary or permanent, occurring to either electronic equipment or software that might occur whilst using this site as any such damage will be deemed to be coincidental.